Frequently Asked Questions
Find answers to the most common questions about our services, care, and policies
1. General Questions
Q1. What services do you offer?
We provide:
- Veterinary consultations
- Vaccinations
- Surgeries & anesthesia
- Diagnostics (lab tests, x-rays)
- Pet grooming
- Pet food, accessories, medicines
- Online ordering & home delivery
Q2. Do I need an appointment?
Appointments are recommended, but walk-ins are accepted. Emergency cases get priority.
Q3. What are your working hours?
Hours vary by branch. Check our latest timings via WhatsApp, Facebook, or Google Maps.
Q4. Are your veterinarians licensed?
Yes — all vets are PVMC-registered and follow official regulations.
2. Veterinary Services FAQ
Q5. What should I bring to my pet’s appointment?
- Vaccination card
- Medical history
- Current medications
- Leash or carrier
Q6. Do you offer emergency services?
Yes. Emergency care is available. Charges may apply.
Q7. Are follow-up visits free?
Follow-ups for complications may be free. General consultations are charged.
Q8. Do you guarantee treatment results?
No treatment is 100% guaranteed — outcomes depend on your pet’s condition.
Q9. Can I stay with my pet during treatment?
You may stay during checkups but not during surgeries, x-rays, blood tests, or sterile procedures.
3. Vaccination FAQ
Q10. When should I vaccinate my pet?
Vaccination begins at 6–8 weeks. Our vets will guide you through boosters.
Q11. What if my pet is sick during vaccination time?
Vaccinations are postponed for sick pets. Only healthy pets can be vaccinated.
4. Surgery & Hospitalization FAQ
Q12. Is anesthesia safe?
We follow international standards, but all anesthesia carries some risks.
Q13. Do you require deposits for surgery?
Yes — 50% advance deposit is required before any surgery.
Q14. Can I visit my pet during hospitalization?
Yes, during designated visiting hours to reduce stress and maintain hygiene.
5. Payments & Billing FAQ
Q15. What payment methods do you accept?
- Cash
- Bank Transfer
- Easypaisa
- JazzCash
Q16. Are consultation fees refundable?
No — once the vet examines your pet, the fee is non-refundable.
Q17. Do you offer discounts?
Occasional promotions may be offered on selected services or products.
6. Pet Products & Store FAQ
Q18. Are your products original?
Yes — all items are sourced from licensed suppliers.
Q19. Can I return a product?
You may return products if unused, unopened, and in original packaging.
Items not eligible for return include:
- Opened food
- Medicines & supplements
- Used items
- Litter & hygiene products
Q20. Do you sell animals?
If applicable: Animals are health-checked, vaccinated, and follow welfare laws.
7. Online Order & Delivery FAQ
Q21. How can I place an order?
You may order via website, WhatsApp, Facebook, Instagram, or phone.
Q22. What cities do you deliver to?
We ship across Pakistan depending on courier availability.
Q23. How long does delivery take?
1–3 days for big cities, 3–7 days for other regions.
Q24. Do you deliver live animals?
Only within safe travel distance with proper carriers.
Q25. Do you offer COD?
Yes — most products support Cash on Delivery.
Q26. Can I return an online order?
Yes, if wrong or damaged (with unboxing video). Live animals and opened food cannot be returned.
8. Customer Conduct, Safety & Welfare FAQ
Q27. Can I bring multiple pets?
Yes — ensure they are properly restrained.
Q28. What if my pet is aggressive?
Please inform us beforehand. Safe handling methods may be used.
Q29. Can I abandon a pet at the clinic?
Absolutely not — abandonment is illegal under Pakistani law.
9. Complaint & Support FAQ
Q30. How can I file a complaint?
Through WhatsApp, phone, email, or social media. Most issues are resolved in 24–72 hours.
Q31. What if I receive a wrong/defective product?
Provide order number, photos, and unboxing video. We replace or refund as per policy.
10. Data Privacy FAQ
Q32. Do you share my personal information?
No — we only share with delivery partners, payment processors, or authorities (if required).
Q33. Why do you collect my contact info?
For appointment reminders, order updates, vaccination follow-ups, and important alerts.