Last Updated: December 23, 2025
Mardan Pets Center (“we”, “us”, “our”) operates the website mardanpetscenter.com. We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and secure manner.
This Privacy Policy explains what information we collect, how we use it, your rights under data protection laws (including the General Data Protection Regulation – GDPR), and how you can contact us regarding privacy matters.
1. Who We Are
Mardan Pets Center is a pet products and pet care business based in Pakistan, providing pet-related products and services through our website.
We act as the data controller for personal data collected through this Website.
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Messages sent through contact forms or customer support
Information collected automatically
- IP address
- Device type and browser information
- Pages visited and actions taken on the Website
- Date and time of visits
Payment information
Payments are processed by trusted third-party payment providers.
We do not store your full card or banking details on our servers.
3. Why We Collect Your Data (Lawful Basis – GDPR)
Under GDPR, we must explain the legal reasons for using your data. We process personal data based on:
- Contract necessity – to process orders, deliver products, and provide services
- Legitimate interests – to improve our Website, prevent fraud, and ensure security
- Legal obligations – to comply with accounting, tax, and regulatory requirements
- Consent – for cookies, analytics, and marketing where required
You may withdraw consent at any time where consent is the legal basis.
4. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate order updates and customer support
- Improve Website performance and user experience
- Analyze traffic and usage patterns
- Prevent fraud and unauthorized access
- Comply with legal and regulatory obligations
We do not use your data for automated decision-making that produces legal or significant effects.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep the Website functioning properly
- Understand how visitors use the Website
- Support advertising and analytics tools such as Google and Meta platforms
You can manage or disable cookies through your browser settings.
Some features of the Website may not function correctly without cookies.
6. Advertising & Analytics (Google & Meta Compliance)
We may use:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram) advertising tools
These services may collect data such as IP address, device information, and user behavior through cookies or similar technologies.
This data helps us:
- Measure Website performance
- Show relevant advertisements
- Improve marketing effectiveness
All such processing is done in accordance with applicable data protection laws.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share information only with:
- Payment processing providers
- Delivery and logistics partners
- Website hosting and technical service providers
- Legal or regulatory authorities when required by law
All third parties are required to protect your data and use it only for the intended purpose.
8. International Data Transfers
If you are located in the European Union, your data may be transferred outside the EU, including to Pakistan, where our business operates.
We take reasonable steps to ensure your data is protected and handled securely in accordance with this Privacy Policy and applicable laws.
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
10. Data Security
We use appropriate technical and organizational measures to protect your personal data from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no online system is completely secure, and we cannot guarantee absolute security.
11. Your Rights Under GDPR
If you are located in the EU (and in some cases elsewhere), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Request a copy of your data (data portability)
- Withdraw consent at any time
You also have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.
Requests can be made using the contact information available on our Website.
12. Children’s Privacy
Our Website is not intended for children under the age of 13.
We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.
13. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Continued use of the Website means you accept the updated Policy.
15. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact Mardan Pets Center through the official contact options provided on mardanpetscenter.com.